Many threads are woven into the Xpertweb meme. Like most of us, I’m prone to remember poor service longer than good service. I’ve found, though, that outstanding service is so welcome that I want to tell my friends about it, like great art, which it partly is. By noting great service, I also reassure myself that I’m not yet so jaded that I have to wear my old fart lapel pin.
FWIW, I’ve been conducting an experiment for several decades. Regardless of the service, tip the cab driver generously on the way to the airport and you’ll never be an airline statistic. The warranty does not extend to your luggage.
Unfortunately I mostly notice poor service. For many years, I was a reasonably successful real estate developer. Since we contracted to build things, we were always a heartbeat away from a contracting meltdown that made the Money Pit look like a doghouse with crooked siding. About 1980, I was building a shopping center and construction had not started well. Haranguing the pleasant but somewhat lackadaisical contractors wasn’t helping. I walked into the construction shack one morning and immediately sensed that something was very wrong.
Meeting Mania Intervention—The 12 Steps to Sobriety
Meetings waste more time than any other activity. Most groups would be better off with a Wiki. Most Wikis would be better with less conversation and more explicit promises. Do you suppose that explains the success of Open Source? It’s a huge operation that never holds a meeting.
The only reason to have a meeting is to find out what everyone’s doing, what they should be doing and when they will work on what they should be doing. Many organizations I’ve worked for want more technology, but often the best thing I teach them is how to have a meeting. It’s actually simple:
That’s it. Published promises galvanize productivity. If you do nothing more than list them, you’re ahead of 99% of the world’s workgroups. Xpertweb forms automate that process.
No frickin’ calendar? Sheesh!